FAQ

Jane's Cannabis Shop is devoted to offering Aurora's adults with dependable cannabis products for responsible use and assisting them in separating fact from fiction. If you're new to consuming cannabis or just trying something different, we urge you to visit our Learn section where reliable information regarding cannabis and its utilization awaits! Don't let myths get the best of you - educate yourself on this emerging industry today!

About Us

Where are you located?

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Jane’s Cannabis Shop is located at 160 Wellington St E, Aurora Ontario. At the corner of Industrial Parkway and Wellington St.

Having trouble placing your order online?

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If you are having trouble placing your order, follow these instructions.

Make sure all information requested in the fields is typed correctly, and there are no misspelled characters (extra dots, space, numbers, letters, etc.).

When using Credit and Debit Card make sure all information typed on the web site match the information of your card and that your bank has on file. (Address, Postal Code, Name, Expiring Date, Card Number).

While using Auto Filling can wrongly add or remove characters to the information, its recommended to double check all information if you are using this function.

Try refreshing the page, try to clear the cookies of your browser. (Settings on your Browser), Try using another browser/device to place the order. (Safari, Google Chrome, Firefox/Desktop, Tablet, Cell Phone)

If you are still having issues do not hesitate to contact us at (905) 713-1000.

What are the store hours?

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Mon- Sat 10:00am to 10pm
Sun 10:00am to 8pm

Are you hiring?

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Yes! Please send us a note at jobs@janescannabis.ca

Do I need to bring ID when purchasing cannabis?

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Yes. All customers are subject to an ID check at the door, in order to ensure they meet the minimum legal purchasing age in Ontario (19+).

Can I bring a minor in store with me?

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No. Everyone who enters the shop must be 19+.

Which forms of ID do you accept?

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Driver's  Licence
Ontario Photo Card
Canadian Passport
Canadian Citizenship Card
Canadian Armed Forces Identification Card
Certificate of Indian Status Card (issued by Indian and Northern Affairs Canada)
Permanent Resident Card (Issued by the Government of Canada)

How much cannabis can I purchase in a single visit?

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Customers are able to purchase a maximum of 30 grams of dried cannabis (or equivalent) per visit.

What is the club member discount program?

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The club member discount program is our new membership club that provides ongoing discounts, exclusive offers, and personalized service to our loyal customers.

How do I become a club member?

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You can become a club member by signing up in-store or online. To sign up online Click Here

What are the benefits of the club member discount program?

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The benefits of the club member discount program include an ongoing 5% discount on your entire purchase, exclusive discounts, early access to sales, and personalized service.

How do I redeem my member club discount in store?

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To redeem your member club discount in store, follow these steps:

1) Let the sales staff know that you are a member of our membership club.
2) Provide your name or membership number to the sales staff.
3) The sales staff will apply the 5% discount to your purchase. Complete your purchase as normal, with the discounted price applied.

Please note that the 5% discount cannot be stacked with other discounts. If you have any questions or concerns about redeeming your member club discount in store, please feel free to speak with our staff, who will be happy to assist you.

How do I redeem my member club discount online?

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To redeem your member club discount online, follow these steps:

1) Log in to your account on our website.
2) Add the products you wish to purchase to your cart.
3) At checkout, you will see a section for discount codes. Redeem your membership club discount in this section.
4) The 5% discount will be applied to your purchase.
5) Complete your purchase as normal, with the discounted price applied.

Please note that the discount code cannot be combined with other discount codes or offers. If you have any questions or concerns about redeeming your member club discount online, please feel free to reach out to our customer service team, who will be happy to assist you. (905) 713-1000 or customerservice@janescannabis.ca

Can I stack my club member discount with other discounts?

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No, the club member discount cannot be stacked with other discounts or promotions.

Will I still be able to redeem my existing rewards or points?

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Yes, if you are already a member of our loyalty program, you will be able to redeem your existing rewards or points until March 31st, 2023.

How can I access the discounts and promotions available to me as a club member?

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To see what discounts and promotions you have available as a club member, follow these steps:

1) Log in to your account wallet using this link, Click here.
2) Navigate to your account home dashboard or profile.
3) Look for a section labeled "your deals", you should be able to see any available discounts or promotions that are currently active on your account.

If you have any questions about specific discounts or promotions, please feel free to contact our customer service team at customerservice@janescannabis.ca, who will be happy to assist you. Please note that not all discounts or promotions may be visible in your account dashboard or profile. Some discounts or promotions may only be offered via email or through other communication channels. If you believe you are eligible for a discount or promotion that is not appearing in your account, please contact our customer service team for assistance.

Can I transfer my membership to someone else?

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No, memberships are non-transferable and can only be used by the individual who signed up for the program.

How do I cancel my membership?

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To cancel your membership, please contact our customer service team, who will be happy to assist you.

What is the Price Match Program?

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Our Price Match Program guarantees that you'll get the best price for your cannabis products at our store. If you find a lower price for the same brand, size, and quality of the product at any legal retail cannabis store in Aurora, Ontario, we'll match it.

How do I request a price match?

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Simply bring proof of the lower price to our store at the time of purchase. This can be in the form of a flyer, ad, or website listing showing the lower price for the same product.

What products are eligible for price matching?

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All products sold in our store are eligible for price matching, provided that they are the same brand, size, and quality as the competitor's product.

Are there any exclusions to the Price Match Program?

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Yes, the program does not apply to clearance or liquidation sales, or any products that are sold out or unavailable at the competitor's store. Additionally, we reserve the right to limit the quantity of items that can be price matched.

Can I request a price match after I've made my purchase?

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No, price match requests must be made at the time of purchase and cannot be applied retroactively.

Does the Price Match Program apply to online purchases?

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No, the program is only available for in-store purchases.

Can I use my 5% member club discount in conjunction with a price match?

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No, the member club discount does not stack with the Price Match Program.

When does the Price Match Program end?

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The program is in effect from March 1st to March 31st, 2023 at 10pm.

Can the Price Match Program be modified or terminated?

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Yes, we reserve the right to modify or terminate the program at any time.

Cannabis Info

How do you store cannabis?

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It is best to keep your cannabis in a cool, dark, and dry place. Sheltering the flower from light, air, moisture, and high temperatures should keep cannabis fresh for up to six months.

How do I know how much cannabis to consume?

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If you're trying out cannabis for the first time, start with a miniscule amount: one inhalation or just a tiny bit ingested. Wait at least 10 minutes before inhaling again and an entire hour prior to ingesting any additional doses. When taking capsules or oil, make sure to follow all instructions printed on the packaging label. To be safe, if it's your initial occasion using weed through ingestion, consider utilizing minimal amounts and waiting no less than 60 minutes so that you can accurately gauge its complete effect.

Cannabis can affect people differently, relying on the kind of product and method used for consumption, as well as personal traits such as age, genetics, pre-existing mental health conditions, current moods and personality. If you're a beginner to cannabis use or intent on achieving moderate outcomes in terms of psychoactive levels then purchase products with lower THC potency or CBD based items. To entirely avoid intoxication go for 100% CBD solutions.

What is THC?

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THC, short for tetrahydrocannabinol, is the most prevalent cannabinoid found in cannabis. This psychoactive component produces a feeling of euphoria or high when it's consumed and is responsible for many intoxicating effects.

What is CBD?

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Cannabidiol, more commonly referred to as CBD, is yet another naturally-occurring cannabinoid found in cannabis. Unlike other cannabinoids of its kind though, consuming CBD does not have intoxicating effects. Instead it impacts several bodily processes for improved wellness and health.

Can I use cannabis while pregnant or breastfeeding?

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According to the OCS, there is no known safe amount of cannabis to use during pregnancy or when breastfeeding. Pregnant and breastfeeding women should not consume cannabis, as it could harm the fetus or baby.

Do you have vegan or gluten-free edibles?

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Although it is prohibited to advertise products as vegan or vegetarian, indicating possible allergens, gluten, and sulphites on the label for all edible items is a necessity. Be sure to study the nutritional information carefully in order to have full knowledge of what ingredients comprise your food item.

Do edible packages indicate if the product is nut-free?

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It is a necessity to list potential allergens, gluten or sulphites on all edible product packaging. This includes common culprits such as peanuts and tree nuts that could be present in the item. By providing this information, customers can make informed decisions about what they eat safely and with confidence.

Are edibles produced in a nut-free environment?

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The particular allergens present in edible products will depend on the Licensed Producer's facility; however all such packaging must list any potential allergens that may be present, including peanuts and tree nuts. These are defined by the Canadian Food Inspection Agency. To learn more about these allergen claims on edibles, click here!

Do hemp and cannabis produce different types of CBD?

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All in all, no - the molecule remains unchanged regardless of its plant origin.

What's the difference between hemp and cannabis?

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Despite the similar appearance of "hemp" and "cannabis," they are actually two distinct species - Cannabis Sativa. Hemp has a much lower THC content than cannabis, containing no more than 0.3% tetrahydrocannabinol (THC). Because hemp doesn't produce an intoxicating effect like marijuana does, Health Canada strictly regulates it's production to ensure that farmers only grow approved strains with low levels of THC.

How do I understand the THC and CBD content displayed on my cannabis product label?

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Decarboxylation of cannabis, by way of heating or processing, results in increased levels of active cannabinoids. Therefore, a product label will provide information on the CBD and THC content not only as it naturally occurs but also following decarboxylation. This data is prominently displayed to ensure customers are aware before making their purchase decision. When you are purchasing cannabis products, check out the labels to find the levels of THC and CBD that they contain. The numbers listed first will indicate their active cannabinoid content; note that in dried form, these cannabinoids won't be activated until it has been heated. The THC and CBD figures on the label refer to the cannabinoid content of cannabis when it is ready for consumption. This amount will remain consistent among oil, capsule, or any other kind of processed product because cannabinoids have already undergone heating during this process.

What’s the difference between THC and Total THC on a cannabis product label?

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Understanding the cannabinoid content in cannabis products can be difficult. "THC" is used to refer to active cannabinoids before they are heated through consumption methods such as vaping, smoking or cooking, while “Total THC” measures these levels after heating. These numbers provide a more accurate indication of the product's potential potency when consumed.

Do cannabis products have an expiry date? How do I know if my product is fresh?

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Cannabis labels proudly display the date of packaging, signifying when it was encased and sealed in its ultimate form. Although expiry dates are not officially required by Health Canada standards, a few licensed producers will include them; however many don't. As long as your cannabis is kept securely stored away from light and moisture in an airtight container, you can expect optimal potency until opening time! If you have any additional inquiries about this product or anything else related to cannabis storage , please reach out through our customer service email: Customerservice@janescannabis.ca or call us (905) 713-1000

How do I contact the Licensed Producer of my product?

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If ever in need of contact information, the label on every product must include details about its licensed producer, including an email address and phone number. Additionally, each item holds a lot number that helps trace it back to quality control practices; this should be taken into account when making any sort of inquiries regarding the item.

Why is the cannabinoid content listed differently for dried flower than it is for oils or capsules?

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To ensure accuracy of cannabinoid content, measurements are conducted based on the type of product. Dried flower products report a percentage relative to the total cannabis purchased; Pre-rolls and capsule contents are calculated per unit, whereas oil concentrations specify milligrams per milliliter.

why does legal cannabis cost more than what's available on the illegal market?

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For those wondering why legal cannabis may cost more than what's available on the illegal market, you can rest assured that all of Jane's Cannabis products are tested and traceable in order to provide customers with only high-quality results. So while our prices might be slightly higher than other sources, they reflect a commitment to safety and quality assurance!

How do I grow my own cannabis plants indoors?

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Cultivating cannabis plants in the comfort of your own home is a rewarding and enjoyable experience. To ensure that your little green friends are happy, you'll need to provide them with an enclosed environment where you can regulate light levels and humidity. Generally speaking, indoor cannabis plants demand 12 hours of light and 12 hours of darkness for optimal growth. Additionally, providing filtered water regularly will bolster the healthiness of these unique plants! For more information on cultivating cannabis at home simply click here and start growing today!

When will my cannabis plants be ready for harvesting?

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When it comes to harvesting your cannabis, the wait is nearly over! Wait until around 60% of trichomes have changed from a milky white hue to an amber color - usually between 56 and 75 days after flowering. To dry your buds, hang them in a warm, dry spot with adequate ventilation or use drying racks. Curing should take five to fifteen days depending on the density of flowers and environmental conditions; so don't forget that step if you want maximum flavor and potency! If you're interested in cultivating more than just knowledge about growing cannabis plants yourself, check out our website for tips on getting started.

Do you offer refunds for seeds that do not germinate?

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Unfortunately, there are no refunds for seeds that do not sprout.

Is germination guaranteed?

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Unfortunately, it is impossible to guarantee germination since the process entails multiple factors. With the proper care and attention, seeds will likely take root within three days but may need up to a week before they sprout.

Why is it unsafe for youth to consume cannabis?

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While the brain continues to evolve until age twenty-five, cannabis consumption may hinder this process due to direct contact with your nervous system and brain. Furthermore, long-term use or an early start on consuming marijuana can significantly increase potential risks associated with it.

How long will cannabis stay in my system?

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The length of time that marijuana remains in your system depends on a myriad of factors, such as genetics, age, sex and personality. Even the amount you consume and how it is ingested can influence its duration; effects may take up to 24 hours to completely dissipate but THC has been known to be detected in blood for an entire week or longer based upon frequency of use. Though there have been scant reports about secondary intoxication due to second hand smoke or vape exposure, this too varies depending on dosage size and ventilation conditions.

Do all cannabis products make you “high”?

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Absolutely not. Cannabis products that contain THC will have an intoxicating effect, leading to a "high". Nonetheless, some cannabis items are solely CBD and tend to be non-intoxicating.

Can I cook with cannabis?

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While it takes some practice to make cannabis-infused products that have consistent doses, more information can be found here on the aspects of cooking with cannabis. Moreover, for reliable data regarding safe food handling and preparation (i.e. cannabis-infused foods).

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